Background

The company transports adults with learning disabilities who cannot drive. The business has expanded in recent years and had the potential to grow substantially larger.

Challenge

A Specialized Transportation Service was notified that government funded transportation was being reduced. The owner was concerned that this would have a negative impact on the business. They needed to determine how they could continue to offer transportation services profitably.

Solution

Berger Business Advisors used its expertise to:

• Define their target market
• Identify their ideal clients
• Define their geographic area
• Create a marketing plan
• Develop a new organizational structure
• Identify job responsibilities that could be delegated to others
• Identify employees who could assume those responsibilities
• Develop new automated processes
• Identify new payment options
• Increase profitability of existing vehicles
• Identify new revenue sources

Results

Existing staff were trained to take on increased responsibility. This allowed the owner to devote time to increase vehicle capacity and utilization. As a result, revenue rose significantly and profitability improved.